The pandemic has called attention to an issue that nursing home residents, their families and those who work in nursing homes have been aware of for a long time. Recruiting and retaining both the nursing home staff who provide the very personal care needed by residents and the administrators who set the tone of the workplace are key challenges in nursing homes.
Regenstrief Institute and Indiana University School of Medicine researcher-clinicians, Jennifer L. Carnahan, M.D., MPH, and Kathleen Unroe, M.D., MHA, add that continuity of nursing home staff and of leadership is linked to improving quality of resident care—from onsite treatment or post-hospital care for complex medical issues to assistance with basic care needs such as eating and bathing. Their editorial is published in Journal of the American Geriatrics Society.
An ongoing trust relationship with nursing home staff enables residents to feel comfortable with the very personal care they require and enables the hardworking caregiver to know and interact skillfully with residents as individuals rather than focusing just on tasks.
Staff turnover affects the family as well as residents. Family members rely on those providing care to their loved ones to keep them apprised of changes that typically only someone in close regular contact with the nursing home resident might observe. These might be subtle mood changes, loss of interest in previously enjoyed activities or inability to perform a task with which they had not previously had a problem.
“Doctors and nurses are obviously important, but it should be recognized that frontline nursing home staff deliver 90 percent of care and thus are critical to creating a high-quality long-term care system,” said Dr. Unroe. “Everyone agrees we have a recruitment and retention problem. We need to devise incentives to attract and keep people in this workforce who enjoy working with older adults, and are well trained, especially in the needs of people with dementia.”
Dr. Unroe, a geriatrician, and a past chair of the American Geriatrics Society Public Policy Committee, currently serves as a member of the technical expert panel of the Centers for the Medicare & Medicaid Services (CMS) Five-Star Quality Rating System. The online tool provides more than 100 quality metrics divided into five categories: mortality, safety of care, readmission to hospitals, patient experience and timely and effective care. These measurements enable older adults, their families, social services and others to evaluate and compare quality of care provided to residents.
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